Política de Privacidad
We (also referred to as "Our" or "Us") are committed to protecting your Personal Data and privacy.
This Privacy Policy explains how we collect and store the information you provide through the https://crecivalia.com website (the Crecivalía).
The following principles apply:
We want you to have all the information you need to make informed decisions about how your Personal Data is used and processed. We use a range of methods to keep you informed, and where specific details are relevant to you, we will provide them at the appropriate time. If you have any questions about the limitations established by law, we are happy to help.
1. ¿El alcance?
Esta política describe los Datos Personales que Crecivalía recopila sobre personas naturales y cómo los procesa, comparte con terceros y protege.
Esta Política abarca la información relacionada con una persona natural identificada o identificable. Una persona natural identificable es aquella que puede ser identificada directamente o mediante una combinación de información adicional que poseemos o a la que tenemos acceso.
A efectos de esta Política, "procesamiento" comprende cualquier operación que implique el uso o la recopilación de Datos Personales, incluyendo su gestión, estructuración y almacenamiento.
Nuestros servicios están dirigidos al público general y no están diseñados para personas menores de 18 años. No recopilamos de forma consciente información de menores de 18 años ni les permitimos utilizar nuestros servicios. Si llegamos a tener conocimiento de que poseemos información de un menor, procederemos a eliminarla a la mayor brevedad posible.
2. What personal data do we hold about you?
When you access our services, service channels, or website, we collect personal data. In some cases, we may ask you to provide it directly. In others, we collect it by analyzing how you use our services or by receiving your information from third-party partners.
3. There is no requirement to disclose personal information to the company, nor any consequences for choosing not to do so.
You are not required to provide us with personal data. In some circumstances, you may choose not to share it — however, doing so may prevent us from delivering the Services or from granting you access to the website.
4. What types of personal data do we collect? When you visit our website, we will collect the following personal data from you:
This includes information about your online activity log, traffic data (such as your IP address, access date, and access time), language settings, software crash logs, browser type, and device details. This information is non-personal and cannot be used to identify you.
Personal data you provide to us: any personal data you voluntarily share when connecting to a third-party online trading platform through us.
Personal information you provide directly to third-party platforms to facilitate transactions: this includes your full name, address, phone number, and email address.
5. Legal Basis and Principles for Personal Data Processing
Sus Datos Personales son procesados por la Compañía para los fines descritos en esta sección, de conformidad con la base legal aplicable.
Sin una base legal válida, la Compañía no puede utilizar sus Datos Personales. Las bases legales sobre las cuales la Compañía puede procesar sus Datos Personales son las siguientes:
- You have consented to the processing of your Personal Data for one or more purposes. This applies when you submit personal information through the Website for transfer to a third-party trading platform.
- The Company or a third party may need to process your data to pursue a legitimate interest — for example, to improve Our Services or to defend legal claims.
- Processing is required to comply with a legal obligation.
Contact us by email for details on the processing carried out to protect our legitimate interests.
Below is a list of the purposes and legal bases under which we may use the personal data you provide us.
Alcance, Base Legal
1. At your request, we may share your personal data with third-party companies to facilitate access to digital trading.
You have provided consent for your Personal Data to be processed for one or more specified purposes.
2. To respond to your requests, questions, or concerns. Personal data is required to help resolve any questions you may have about the Services.
Processing is required to serve the legitimate interests of the Company or a third party.
3. Personal Data is processed to meet applicable legal, administrative, and judicial requirements.
Processing is required to comply with legal obligations.
4. We may use personal data to optimize our Services. This includes crash reports and error logs collected in connection with the Services.
Processing is necessary to serve the legitimate interests of the Company or a third party.
5. To prevent fraud and misuse of our Services
Processing is required to serve the legitimate interests of the Company or a third party.
6. To execute and manage activities aligned with the requirements of Our Services — including back-office functions, business development, strategic decision-making, and oversight mechanisms.
Processing is required to serve the legitimate interests of the Company or a third party.
7. We use analytical techniques, including statistical methods, to support decision-making across a range of matters.
Processing is carried out where required by the legitimate interests of the Company or a third party.
8. Para proteger nuestros activos, derechos e intereses, así como los de terceros, podremos procesar sus datos personales con el fin de establecer, ejercer o defender reclamaciones legales, en cumplimiento de las leyes, regulaciones, acuerdos, condiciones y políticas aplicables.
Processing is required to serve the legitimate interests of the Company or a third party.
6. Sharing Personal Data with Third Parties
The Company may share Personal Data with third-party service providers, including hosting and storage providers that process IP address information, as well as vendors that analyze user experience. You may also request that we share specific Personal Data with third-party trading platforms. In such cases, we will share the Personal Data you have provided to us with those platforms. Your Personal Data shared in this way is governed by their respective privacy policies, and it may be shared with multiple trading platforms. The Company may share Personal Data with affiliated entities or business partners to support the improvement and optimization of its products and services. Where necessary to protect the rights or assets of third parties, the Company is authorized to disclose Personal Data to regulatory, local, or other official authorities. The Company may also share Personal Data with prospective investors, acquirers, or lenders — or with any entity within the Company's group — in connection with a transaction involving the transfer or sale of Company or group assets, or as part of any merger, restructuring, consolidation, or insolvency proceeding affecting the Company or any other business within the group.
7. Cookies and Third-Party Services
We may use third-party services, such as advertising providers and analytics companies, on our website. These companies may also use cookies or similar technologies.
Cookies are small text files placed on your device when you visit or access the website. They collect information about your preferences and browsing habits to improve your experience, remember your settings, and personalise products and services relevant to you. Cookies are also used for statistical and analytics purposes.
Some cookies we use are session cookies. These are temporarily downloaded to your device and expire when you close your browser. Others are persistent cookies, which remain on your device after your browser is closed. Persistent cookies help the website recognise you as a returning user and allow you to navigate back to the site.
Tipos de Cookies:
They may be used by us according to their intended purpose:
1. Essential cookies only
These cookies are necessary to access the features you've requested and navigate our website. They enable your device to download and transmit data, allowing you to browse the site, use its features, and return to previously visited pages.
Cookies collect personal data — such as your username and the date of your last login — to verify your access to the site. They are deleted automatically when you close your browser (session cookies).
2. Cookies de funcionalidad
Cookies recognize you each time you visit our site and remember your preferences and settings.
Cookies collect personal data — such as your username and last login date — to verify your active session on the site. They are deleted automatically when you close your browser (session cookies).
3. Cookies de rendimiento
We use cookies to collect statistical data on site performance and to run analytics that support ongoing improvements.
Cookies store anonymous data that is not associated with any identifiable individual. Some cookies are deleted when the browser is closed; others persist indefinitely.
Cookies are blocked or deleted
To block or delete cookies, you'll need to update your browser settings. Below you'll find links to help you through the process for the most widely used browsers.
- Firefox
- Microsoft Edge
- Google Chrome
- Safari
Please note that disabling cookies may cause some or all website features to not function as expected.
ONLINE TRACKING NOTICE
This service does not currently support Do Not Track signals.
8. How We Retain Your Personal Data
The Company will retain your Personal Data for as long as necessary to fulfil the purposes described in this Policy, or for longer periods where permitted by applicable law, regulation, or regulatory order.
Your information will be shared with third-party trading platforms for a period of 12 months. If you consent to this, sharing will continue for a further 12 months.
We periodically review the Personal Data we hold to confirm it is still required.
9. Transfers of personal data to a third country or international organization
Your personal data may be transferred to other countries or international organizations outside your country of residence. The Company takes all necessary measures to protect the personal data you provide and to ensure users can exercise their rights and access effective legal remedies.
These protections and safeguards are available to all individuals residing in the EEA (European Economic Area).
- Transferencia a un tercer país u organización internacional que la Comisión Europea ha determinado que ofrece un nivel de protección adecuado para los Datos Personales transferidos, conforme al artículo 45(3) del Reglamento 2016/679 del Parlamento Europeo y del Consejo, de 27 de abril de 2016 (el "GDPR").
- La transferencia se realiza en virtud de un acuerdo jurídicamente vinculante y ejecutable entre entidades o autoridades públicas, conforme al Artículo 46(2)(a).
- This transfer was carried out in accordance with the Standard Contractual Clauses for data protection adopted by the EU Commission under Article 46(2)(c) of the GDPR. The clauses adopted by the EU Commission are available at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.
The Company can provide information on the security measures it uses to protect your Personal Data when transferred to third countries or international organizations. To request this information, email: info@crecivalia.com
10. Seguridad de Datos Personales
We have implemented appropriate technical and organizational measures to protect Personal Data, including safeguards against accidental or unlawful destruction, loss, or alteration.
We cannot guarantee that Personal Data will remain secure at all times, nor can we be held liable for intangible, incidental, or consequential damages arising from its use or disclosure. This includes Personal Data exposed due to transmission errors, unauthorized third-party access, or other causes beyond our control.
Where required by legal or other obligations outside our control, we may be required to disclose Personal Data to third parties, such as public authorities. We have no control over the level of security those third parties apply to your Personal Data in such circumstances.
Personal Data cannot be transmitted over the internet with complete security. The Company cannot guarantee the security of Personal Data you transmit to us online.
11. Hypertext Links to Third-Party Websites
Our website may contain links to third-party websites and applications. These sites and applications are not under our supervision, and we are not responsible for how they collect or process personal data. This Policy does not apply to any actions taken through third-party sites or applications.
Before accessing or using any third-party website or application, we recommend reading its privacy policy carefully. We also encourage you to consider what personal data you share with these platforms.
12. Changes to This Policy
Whenever you access third-party websites or applications, read their privacy policies before deciding to use them. Exercise the same caution before sharing any personal data with those platforms.
13. Your rights regarding your personal information
You have the right to request verification of the accuracy of your Personal Data, to have any errors corrected, and to have Personal Data deleted when it is no longer necessary for our purposes. You may also request that we restrict the scope of how your Personal Data is processed.
If you are an EEA resident, please refer to this page:
These rights apply to the information you provide in connection with your Personal Data. To exercise any of these rights, contact us at the email address listed below.
Access Rights
You may request that we verify the accuracy of the Personal Data we are processing about you. If confirmed, you may access that Personal Data.
We will provide one electronic copy of your Personal Data currently being processed. A reasonable fee may apply for additional copies. Data will be made available electronically upon request.
The right of access must not conflict with the rights and freedoms of third parties. If a request would be prejudicial to another person's rights or freedoms, we may decline or limit our ability to fulfill it.
Right to Rectification
We will correct any inaccurate Personal Data. You may also request that incomplete Personal Data concerning you be completed, taking into account the purpose of the processing.
Right to Erasure
This right applies where: (a) the Personal Data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw consent and no other legal basis for processing exists; (c) you object, on grounds specific to your situation, to processing based on our legitimate interests or those of a third party; (e) the Personal Data has been processed unlawfully; or (f) erasure is required to comply with a legal obligation.
This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union or member state law; or (b) for the establishment, exercise, or defense of legal claims.
Restrictions on Processing
If you question the accuracy of your Personal Data, you may request that we restrict its processing.
Where processing is restricted, Personal Data may only be retained with your consent, or for the establishment, exercise, or defense of legal claims, for the protection of another person's rights, or where there is a significant public interest ground under European Union or member state law.
Right to Data Portability
Where processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the right to review the Personal Data you have provided to us.
You may request that your Personal Data be transferred directly from us to another controller, where technically feasible. Exercising this right does not affect your rights under the right to erasure. The right to data transfer does not interfere with the rights or freedoms